We at MoneyTime Technology Solutions Pvt. Ltd (our, us, we, Company, RapidMoney) have developed the RapidMoney mobile application and website www.rapidmoney.in (individually and collectively referred to as App) and are happy to have you with us. This policy forms part of the agreement between you, us and the RBI regulated lending entities, (our Lending Partners).
At MoneyTime Technology Solutions Pvt. Ltd. we value our customers and are committed to providing best services. Refund process will only be initiated by MoneyTime Technology Solutions Pvt. Ltd. in following conditions:
- If the amount debited from customers Bank Account/card despite a failed transaction due to any reasons, the onus will be on your Bank/card/wallet Company to reverse the amount.
- In case customers have attempted to make an online payment of a transaction more than once and Lending Partners have received the amount more than once, we and our Lending Partners reserve the right to adjust it against additional repayments towards customer loan accounts.
- In case the Lending Partners decide to refund the excess amount, it will be through electronic mode within 15 days of the claim acceptance.
- Customers will have to make an application or send an email to support@rapidmoney.in for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
- Customers must claim any refund within 7 days of the payment.
- In case a customer has more than one loan account, then Lending Partners reserve the right to adjust the excess amount towards any one/more account as it deems fit irrespective of the bifurcation provided by the customer.
- MoneyTime Technology Solutions Pvt. Ltd. assumes no responsibility and shall incur no liability if it is unable to work with Lending Partners to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
- If the Payment Instruction(s) issued by the customer is/are incomplete, inaccurate, and invalid and delayed.
- If your Bank refuses or delays to honor the Payment Instruction(s).In case the payment is not affected for any reason, you will be intimated about the failed payment by an email.
- MoneyTime Technology Solutions Pvt. Ltd. and/or its Lending Partners may at their sole discretion, for any or no reason, suspend or terminate use of online payment services from any payment gateway service provider.
- Complimentary care packages related refund not applicable.
Customer has to provide us following details so that his/her request can be processed at the earliest
Transaction Details
- Merchant Name
- Transaction Reference Number for the concerned transaction
Refund Related Details
- Beneficiary Name in bank account (Saving/Current Account)
- Beneficiary Account Number
- IFSC Code
- Registered Mobile Number
- Reason for making excess payment
If for some unforeseen reason, the client is not satisfied with our services, they may call us to seek direction on future calls. We will give our best effort to increase the satisfaction levels in such cases. We strongly recommend that before making a payment, our visitors and potential clients should read the refund policy. If the customer is eligible for the refund then the refund amount would be credited in the respective bank account within 7 working days.
